Troubleshooting
If you get an error when you click the Save Config button while you are in the config section of the theme, please check the following:
Permission i...
Fri, Aug 14, 2015 at 3:51 PM
If you are experiencing a technical issue please follow the steps bellow before contacting our support service. We will be able to help you only if the ...
Fri, Feb 3, 2017 at 6:29 PM
Here's the list of possible sources of problems:
Magento cache (or external cache) was not flushed after installation of the theme.
You can see...
Mon, Jun 29, 2015 at 11:32 AM
After installing Magento you need to set the Rating Visibility in the Admin panel. By default, ratings are not associated to any store view and the submit o...
Thu, Sep 10, 2015 at 12:38 AM
Due to the architecture of Magento 1.x, some third-party extensions can create conflicts with the extensions included with Intenso theme. If a third-party e...
Fri, Feb 3, 2017 at 11:04 AM
Log out from Magento admin panel, delete all files in var/cache/ directory (to clear Magento cache), and log in again.
...
Mon, Dec 29, 2014 at 9:30 PM
Log out from Magento admin panel, delete all files inside the var/cache/ directory, clear the web browser cache and cookies for your store domain and log in...
Mon, Dec 29, 2014 at 9:31 PM
Incorrect file permissions on your server may cause many issues. After uploading any files to your server in order to install themes or extensions you need ...
Fri, Feb 3, 2017 at 4:57 PM
This message could mean that:
Theme files were not uploaded.
Theme files are not in the correct place.
There is a problem with file permissions ...
Mon, Dec 29, 2014 at 9:40 PM
Log out from Magento admin panel. Change the owner of the uploaded files to the web server user and set correct file permissions for them. Delete all files ...
Mon, Dec 29, 2014 at 9:43 PM